Politique d’expédition
Shipping Policy
At Balince, we are committed to delivering your order as quickly and efficiently as possible.
Processing Time
All orders are processed within 1–3 business days (excluding weekends and public holidays).
Once your order has been processed and dispatched, you will receive a confirmation email with tracking information.
Shipping Time
Estimated delivery time is 8–12 business days after dispatch.
Please note that shipping times are estimates and may vary depending on your location and external factors.
Delays
Due to high demand, holidays, or unforeseen logistical factors, shipping may occasionally take longer than expected.
We appreciate your patience and understanding in such situations.
Tracking Your Order
All orders include tracking. You can track your package using the link provided in your shipping confirmation email.
If you do not receive tracking details within a few days, please contact our support team.
Incorrect Address
Customers are responsible for providing accurate shipping information. If an incorrect address is provided, this may result in delays or failed delivery.
Balince is not responsible for orders shipped to incorrectly provided addresses.
Lost or Delayed Packages
If your package is significantly delayed, please contact us and we will assist you in resolving the issue with the carrier.
Contact
If you have any questions regarding your shipment, please contact us at:
info@balince.com